Every Bottle
Has a Way
Back.
Reclaim routes broken shipments, mispicks, and retailer overstock back through the three-tier chain — with TTB-ready chain-of-custody documentation that holds up under audit.
Trusted by distribution compliance teams across 23 states · TTB-compliant documentation · Three-tier RMA authorization
The cost of doing nothing
is already on your books.
Every stat below comes from live client data across active Reclaim accounts — not projections, not benchmarks.
Unmanaged returns aren't a rounding error — they're a seven-figure line item. The average mid-size distributor loses $2.4M annually to shrinkage from returns that never get properly processed, assessed, or credited.
Return authorization cycles that took 14 days now close in under 3. Every day a return sits unprocessed is a day the inventory doesn't exist on anyone's books — and a day closer to TTB inspection.
Every return generates a complete chain-of-custody document: origin retailer, transport carrier, receiving warehouse, disposition decision. When the TTB auditor arrives, the folder is already compiled.
Same returns data.
Completely different outcome.
The spreadsheet on the left is what most distribution teams are running today. The dashboard on the right is what your compliance manager sees on Reclaim — same SKUs, same RMA numbers, zero ambiguity.
The audit folder is
already compiled.
Reclaim was built by people who have sat across from TTB auditors with incomplete documentation. Every workflow, every document template, every exception flag exists because a compliance manager needed it in a real audit — not because a product manager thought it would be nice to have.
TTB Chain-of-Custody
Every return auto-generates a complete Federal TTB-compliant chain-of-custody document: origin retailer, carrier, receiving warehouse, and disposition decision — timestamped and immutable.
Three-Tier Return Authorization
Reclaim understands the three-tier system. RMA workflows are built around state-specific compliance requirements — distributor, retailer, and supplier authorization captured in sequence.
DTC Seasonal Spike Management
Winery DTC teams face 340% return volume increases in Q4. Reclaim's dynamic intake queues auto-scale without manual re-routing, processing every case before the holiday window closes.
Spirits Brand Controller Dashboard
Portfolio-level analytics across all SKUs, all distributors, all states. Brand controllers see breakage-vs-restock ratios, recovery dollars by label, and exception flags before they become audit issues.
The TTB came in for a spot audit in November. I pulled up Reclaim, filtered by the three SKUs they flagged, and had complete chain-of-custody documentation on screen in under two minutes. They were in and out in 40 minutes. Without Reclaim, that would have been a three-day scramble.